JumpMind offers support services for designated software releases across a life cycle of four phases: Production 1, 2, 3, and Extended Support.

Product Life Cycle

Software changes are delivered as individual updates through the JumpMind Support Center. All released software and documentation remain available during the lifecycle of a product version. The following table shows subscription services that are available during each phase of the product life cycle:

Production 1 Production 2 Production 3 Extended Support
Access to Releases Yes Yes Yes Yes
Technical Support Unlimited Unlimited Limited Limited
Security Updates Yes Yes Yes Yes
Requested Bug Fixes Yes Yes No No
Maintenance Updates Yes No No No

Support Services

  • Access to Releases - Software releases and documentation can be accessed and downloaded from the JumpMind support center.
  • Technical Support - Technical support is provided to answer questions and resolve issues with guarenteed service level agreements.
  • Requested Bug Fixes - Customer can request to expedite the fix for a specific bug that has been reported. JumpMind will make a reasonable commercial effort to fix the bug and deliver as a patch release.
  • Maintenance Updates - A maintenance release (X.Y.Z) of the software is made regularly to fix defects and add improvements.

Production Phases

  • Production 1 - During this initial phase, all support services are available, and the software receives regular maintainence and security updates. Customers can request bug fixes and improvements that are delivered as a patch or scheduled as a maintenance release.
  • Production 2 - For phase 2, security updates are released as needed, but regular maintenance updates are discontinued. Customers can request bug fixes only for high priority issues, which may be delivered as a patch or critical maintenance release.
  • Production 3 - For phase 3, security updates are released as needed, but all other updates to the software are discontinued. Access to releases and documentation are still available, but customers are encouraged to upgrade to a newer version. Support is limited to existing installations only.
  • Extended Support - Included with an Enterprise Subscription and as an optional add-on for Standard Subscriptions, the Extended Support phase continues support services available from Production 3 for existing installations.

SymmetricDS Life Cycle Dates

All future dates listed are estimates and subject to change.

Version Release Date Production 1
End Date
Production 2
End Date
Production 3
End Date
Extended Support
End Date
3.6 Jun 17, 2014 Jan 31, 2015 Apr 30, 2015 Jul 31, 2015 Jul 31, 2016
3.7 Jan 7, 2015 Sep 30, 2016 Dec 31, 2016 Jun 30, 2017 Jun 30, 2018
3.8 Aug 16, 2016 Aug 31, 2017 Feb 28, 2018 Aug 30, 2018 Dec 31, 2018
3.9 Jul 31, 2017 Jul 31, 2018 Dec 31, 2018 Apr 30, 2018 Jul 31, 2019

Metl Life Cycle Dates

All future dates listed are estimates and subject to change.

Version Release Date Production 1
End Date
Production 2
End Date
Production 3
End Date
Extended Support
End Date
1.5 Oct 22, 2016 Oct 31, 2017 Mar 31, 2017 Aug 31, 2018 Dec 31, 2018
2.0 Mar 24, 2017 Mar 31, 2018 Jul 31, 2018 Nov 30, 2018 Mar 31, 2019

Version Naming and Compatibility

Version numbers use three integers in the format of Major.Minor.Patch. Major versions are incompatible at the API level and can include any type of change. Minor versions are compatible with older versions at the API level, and they can introduce new functions or remove old ones. Patch versions are maintenance releases for fixing defects that are compatible. JumpMind makes a commercially reasonable effort to maintain compatibility but may make exceptions for high priority issues.

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