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Scope of Coverage

JumpMind offers multiple subscription levels to meet your company needs in development or production.

Production Support

JumpMind provides support services to address your production issues with a guaranteed fast response time. We resolve issues, fix defects in the software, and provide updates or patches. Production support is not consultative in nature.

The following types of issues are supported:

  • Installation and Configuration
  • Product Usage
  • Problem Diagnosis
  • Defects, patches, updates, and upgrades

The following types of issues are NOT supported:

  • Product or application development
  • System or network design
  • Security policy development or implementation
  • Workflow development or implementation

Development Support

JumpMind provides support services to help you overcome technical issues during the development stage. We answer implementation questions and troubleshoot issues to ensure the core software operates as designed. Development support is not consultative in nature.

The following types of issues are supported:

  • Installation and Configuration
  • Product Usage
  • Problem Diagnosis
  • Defects, patches, updates, and upgrades

In addition, the following types of issues are supported:

  • Design and development issues
  • System deployment issues
  • Configuration tuning issues

The following types of issues are NOT supported:

  • Production application issues
  • Wholesale application debugging
  • Code auditing
  • Performance testing

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