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SymmetricDS Pro is licensed software available through a support subscription that is paid on an annual basis. The subscription price is determined by the number of nodes and the level of support. A node is a communication point that is connected with a database server to sync changes. There are two levels of Production Support available:

• Standard - support via email and web; available during business hours; 6-hours or less response for priority-1 issues
• Enterprise - support via email, web, and phone; available 24 hours a day, 7 days a week; 2-hours or less response for priority-1 issues

For a comparison of the support options, see the Support Services section.

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