Petco embarked upon the first phase of the full rollout – including POS, private label credit, eReceipt, subscription services, and more – in early 2021 and successfully completed it across all U.S. Petco pet care centers within months.
The Petco and Jumpmind teams first implemented Jumpmind’s Metl and SymmetricDS integration and synchronization toolsets.
Without real-time data integration between store systems, Petco had been manually coding integrations over the years in various languages and technologies. Now, with an efficient integration infrastructure in place, the team implemented Jumpmind Commerce’s Returns Management module to complement the existing POS platform, providing out-of-the-box, full-featured returns management, and fraud capabilities. Delivered to the lab within three months, and rolled out to the entire chain shortly thereafter, the returns management capabilities saved Petco millions of dollars and earned rave reviews from customers and employees alike.
With the success of the Returns Management rollout, Petco sunset the entire POS platform, moving forward with Jumpmind Commerce to take advantage of the out-of-the-box capabilities provided by the platform, and the software’s simple and efficient extension mechanisms.