Petco Offers Seamless Omnichannel Experiences with Jumpmind Commerce at POS

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Project Brief

Looking for the innovation, optimization, and flexibility to stay at the forefront of the retail landscape, Petco partnered with Jumpmind to build out a seamless omnichannel experience.

Client: Petco
Industry: Retail
Locations: 1,500+
Employees: 25,000+

Project Brief:
Evolve to a POS platform that allows Petco to care for pets’ health and wellness needs while providing a rich user experience to customers and employees.

Business Challenge

After 20 years of leveraging a legacy point of sale (POS) platform that was internally customized and maintained, Petco was ready for a change.

Petco had previously tried a revolutionary rip-and-replace project with a large, well-known POS vendor. However, the project faltered with cost overruns and technical difficulties. After quickly assessing the situation, business and IT leadership decided upon an evolutionary approach versus a revolutionary one. They needed the ability to evolve to and roll out the new capabilities that mattered most while driving toward a comprehensive and cohesive end result.

The Solution

Petco partnered with Jumpmind, a products and services company that shared the vision of an evolutionary approach leading to a comprehensive and cohesive solution.

Jumpmind’s in-depth knowledge and experience with integration and synchronization toolsets, coupled with the company’s architectural approach to commerce and POS through microservices and headless commerce was a good fit – and a great partnership was born.

To begin the evolutionary process, Petco chose the highest ROI opportunity within their Petco pet care centers. A returns management project was created to completely revamp the returns processes, providing seamless omnichannel returns, broad fraud detection and prevention capabilities, as well as loyalty incentives with full transaction visibility and paperless receipts.

“We’re making it easy for pet parents to care for the health and wellness of their pets through a seamless omnichannel Petco experience that tailors to their needs and meets them where they are thanks to Jumpmind.”

Jumpmind Commerce is a completely new look at POS

Full-featured and technically robust, the Commerce platform allows for evolution and revolution. With a web UI and microservice architecture, deploy it thick, thin, or anywhere in-between.


Petco embarked upon the first phase of the full rollout – including POS, private label credit, eReceipt, subscription services, and more – in early 2021 and successfully completed it across all U.S. Petco pet care centers within months.

The Petco and Jumpmind teams first implemented Jumpmind’s Metl and SymmetricDS integration and synchronization toolsets.
Without real-time data integration between store systems, Petco had been manually coding integrations over the years in various languages and technologies. Now, with an efficient integration infrastructure in place, the team implemented Jumpmind Commerce’s Returns Management module to complement the existing POS platform, providing out-of-the-box, full-featured returns management, and fraud capabilities. Delivered to the lab within three months, and rolled out to the entire chain shortly thereafter, the returns management capabilities saved Petco millions of dollars and earned rave reviews from customers and employees alike.

With the success of the Returns Management rollout, Petco sunset the entire POS platform, moving forward with Jumpmind Commerce to take advantage of the out-of-the-box capabilities provided by the platform, and the software’s simple and efficient extension mechanisms.


Petco expanded its use of Jumpmind Commerce to provide mobile veterinary and grooming services.

Petco has expanded its use of the successful Jumpmind Commerce POS rollout by leveraging the platform for its mobile veterinary and grooming services, further supporting its goal of making it easy for pet parents to care for the health and wellness of their pets. From routine veterinary care to vaccination clinics and grooming services, Petco provides everything a pet parent needs to care for the Whole Health of their pets, whenever they need it and however they want to shop.

Providing mobile services depends on leveraging a POS and commerce platform that’s optimized for the road, and the Jumpmind Commerce POS leveraged in its Petco Pet Care Centers was up to the task. Hosted in the cloud and deployed to mobile units – with geolocation-based tax services that adjust as the mobile unit rolls – employees and customers can enjoy the same seamless, omnichannel experience regardless of whether they are in-store or on the road.

“As we continue innovating and optimizing Petco’s systems to deliver a positive experience to customers and employees alike, we’re looking forward to working alongside Jumpmind, whose strong partnership has been critical to our success.”

One-platform solution

Creativity unlocked. All on one platform.

Our modern POS is dynamic and customizable. See the Commerce difference.

Web-based and responsive. Made flexible for the modern age.

Web-based & Responsive

From tablet to kiosk and everything in-between, Commerce is there alongside your entire suite of modern business tools. With everything living on the web, you can work faster and more efficiently than ever before.

Built with microservice architecture. The next big thing.


Microservices are encapsulated and reusable, allowing retailers to effortlessly create custom experiences as deep or granular as needed. Teams can combine services in limitless configurations with remarkable flexibility to create solutions as unique as your audiences are.

Sychronized across every touchpoint, to move as fast as your business does.


Our approach to data security and transmission means you can rest assured knowing that every part of your business is working in harmony with each other. Even better, customers get consistent experiences with your brand, no matter how they interact.

Business Benefits

Experience the benefits of Jumpmind Commerce

  • Improved omnichannel returns process
  • Improved returns process for loyalty members resulted in additional signups
  • Reduced fraud
  • E-Receipt
  • Private label credit Integrated scales
  • Pricing and promotion options including customer groups and subscription service pricing
  • Supported platform with new features to enable revenue- generating programs

See the power of Jumpmind Commerce firsthand.

Experience the next generation of retail software.

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