Business Challenge

After 20 years of leveraging a legacy point of sale (POS) platform that was internally customized and maintained, Petco was ready for a change.

Petco had previously tried a revolutionary rip-and-replace project with a large, well-known POS vendor. However, the project faltered with cost overruns and technical difficulties. After quickly assessing the situation, business and IT leadership decided upon an evolutionary approach versus a revolutionary one. They needed the ability to evolve to and roll out the new capabilities that mattered most while driving toward a comprehensive and cohesive end result.

Outcomes

Petco embarked upon the first phase of the full rollout – including POS, private label credit, eReceipt, subscription services, and more – in early 2021 and successfully completed it across all U.S. Petco pet care centers within months.

The Petco and Jumpmind teams first implemented Jumpmind’s Metl and SymmetricDS integration and synchronization toolsets.
Without real-time data integration between store systems, Petco had been manually coding integrations over the years in various languages and technologies. Now, with an efficient integration infrastructure in place, the team implemented Jumpmind Commerce’s Returns Management module to complement the existing POS platform, providing out-of-the-box, full-featured returns management, and fraud capabilities. Delivered to the lab within three months, and rolled out to the entire chain shortly thereafter, the returns management capabilities saved Petco millions of dollars and earned rave reviews from customers and employees alike.

With the success of the Returns Management rollout, Petco sunset the entire POS platform, moving forward with Jumpmind Commerce to take advantage of the out-of-the-box capabilities provided by the platform, and the software’s simple and efficient extension mechanisms.