Jumpmind provides support services to address your issues with a guaranteed fast response time. We resolve issues, fix defects in the software, and provide updates or patches. Support is not consultative in nature.
- Standard Support – a Standard Support Subscription equips you with support options to keep your application available and on-track. It includes technical support with a 6-hour maximum initial response time during business hours for Priority 1 issues. Incidents are entered via email or a web-based issue tracker.
- Enterprise Support – an Enterprise Support Subscription gives you the level of coverage needed for a business-critical application. It includes technical support with a 2-hour maximum initial response time covered 24/7 for Priority 1 incidents. Non-emergency priorities are covered during business hours with improved response times over Standard Support. Incidents are entered via email, a web-based issue tracker, or emergency telephone number.