Jumpmind Support gives you the resources you need right now—plus options to choose a level of support that accommodates the unique needs of your organization.

We offer upgradable levels of support which provide exceptional value driven by our commitment to customer satisfaction.


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How It Works

Examples of our support services.


Jumpmind provides support services to address your issues with a guaranteed fast response time. We resolve issues, fix defects in the software, and provide updates or patches. Support is not consultative in nature.

  • Standard Support – a Standard Support Subscription equips you with support options to keep your application available and on-track. It includes technical support with a 6-hour maximum initial response time during business hours for Priority 1 issues. Incidents are entered via email or a web-based issue tracker.
  • Enterprise Support – an Enterprise Support Subscription gives you the level of coverage needed for a business-critical application. It includes technical support with a 2-hour maximum initial response time covered 24/7 for Priority 1 incidents. Non-emergency priorities are covered during business hours with improved response times over Standard Support. Incidents are entered via email, a web-based issue tracker, or emergency telephone number.

ISV Support

Jumpmind provides support services to help you overcome technical issues during the development stage. We answer implementation questions and troubleshoot issues to ensure the core software operates as designed.

  • Standard Support – Standard Support Subscriptions will keep your application development on track with unlimited incidents and faster response time.
  • Enterprise Support – Enterprise Support Subscriptions equip you with additional support options for development efforts required by large organizations. Access to source code and commercial licensing gives the most flexibility to application development.

Quality of Service

No matter which support option you choose, you can count on consistent quality of support.

  • Highly Skilled – Our support engineers are comprised of the architects and engineers of the software.  Customers are never more than one level away from those who develop the product day-to-day.  This means issues are resolved more effectively and our customers are more satisfied.
  • Priority Level – Each issue is given a priority level based on your assessment of how business is impacted.  A higher priority level escalates the issue and gives it an appropriate response from our team.
  • Responsive – Priority levels have a guaranteed maximum response time.  We are dedicated to meeting or exceeding our published response times.
  • Commitment – We are committed to customer satisfaction and successful deployment of our products.  We constantly look for improvements in our process and incorporate feedback from our customers to deliver outstanding results.

As former retailers ourselves, we empathize with the problems of our partners. Unsophisticated technology and outdated systems weigh on businesses and impede growth. We built Jumpmind as the catalyst to move modern retail forward.

About Jumpmind
About Jumpmind

Explore why we collaborate closely with our partners to find creative breakthroughs that fit the exact needs of modern retail businesses.


We’re not a vendor, we’re a committed partner.

When you work with Jumpmind, you get more than a platform. Our team combines decades of retail experience, best-in-class technology expertise, and a tenacious vision to solve the challenges of forward-thinking enterprises.

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Partnership Tiers

Explore some of the ways we can collaborate on your next project.

Accelerate innovation with JumpStart consulting.

Our experts work with your team hand-in-hand through design and implementation. This option is best for advanced teams with limited resources who want to work collaboratively with our experts to support implementation and design.

Free up time and resources with JumpSurge consulting.

Our team handles the entire implementation process. This option is best for high-demand teams who need implementation to be outsourced so they can focus on application-specific functionality and testing.

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Experience the next generation of enterprise software.

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