Retail Systems Research Benchmark Report

Are you at risk of failing to meet shopper expectations in an increasingly tech-enabled, digital world?

  • 69% of consumers still like to browse stores, but nearly 3 in 4 say the way they shop in stores has changed significantly in the past three years.

  • 36% of fashion and specialty retailers say their existing technology is not up to the challenge of today’s tech-savvy customers and employees.

Get the Report

Register to get your free copy of the report: “Why the Retail Store Won’t Survive as a ‘Tech-Free Zone’,” based on a survey of more than 100 U.S.-based retailers and more than 1,100 U.S. shoppers conducted by Retail Systems Research (RSR).

Complete with 27 charts and graphs, the report is your guide to navigate the new role and relevance of brick & mortar stores in the path to purchase in a digital world!

You’ll learn: 

  • What shoppers want from stores.

  • How to address new store associate requirements.

  • Where and how retailers can improve the in-store shopping experience while navigating operational and external market challenges.

  • Top priorities for tech investment to unite the digital and physical shopping experience and keep shoppers coming back for more.

Get the Report

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