Jumpmind provides support services to address your production issues with a guaranteed fast response time. We resolve issues, fix defects in the software, and provide updates or patches. Production support is not consultative in nature.

A support subscription gives you the level of coverage needed for a business-critical application. It includes technical support with a 2-hour maximum initial response time covered 24/7 for Priority 1 incidents. Non-emergency priorities are covered during business hours with improved response times over Standard Support. Incidents are entered via email, a web-based issue tracker, or emergency telephone number.

No matter which support option you choose, you can count on consistent quality of support.

• Highly Skilled – Our support engineers are comprised of the architects and engineers of the software.  Customers are never more than one level away from those who develop the product day-to-day.  This means issues are resolved more effectively and our customers are more satisfied.
• Priority Level – Each issue is given a priority level based on your assessment of how business is impacted.  A higher priority level escalates the issue and gives it an appropriate response from our team.
• Responsive – Priority levels have a guaranteed maximum response time.  We are dedicated to meeting or exceeding our published response times.
• Commitment – We are committed to customer satisfaction and successful deployment of our products.  We constantly look for improvements in our process and incorporate feedback from our customers to deliver outstanding results.