Privacy Policy

The purpose of this policy is to state what data is gathered by Jumpmind, through its website, services, and software, and explain how the data is used, disclosed, and managed.

What information do we collect?

We collect information from you when you register on our site, place an order, fill out a form, or use our software.

When ordering or registering on our site, as appropriate, you may be asked to enter your name, e-mail address, mailing address, or phone number. You may, however, visit our site anonymously.

When using our software, it includes features to check for software updates and send aggregate usage data to us, which includes information about your IP address, time zone, version, statistics of features used, the number of configured objects, and license key number. You may, however, opt to disable those features.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

  • To improve customer service. Your information helps us to more effectively respond to your customer service requests and support needs.
  • To process transactions. Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
  • To send periodic emails. The email address you provide for order processing may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
  • To improve our products. Your statistical information on product usage provides feedback on where to improve and optimize our software products.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Transport Layer Security (TLS) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your private information (credit card numbers, etc) will not be stored on our servers.

Do we use cookies?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information

We use cookies to help us remember and process the items in your shopping cart and compile aggregate data about site traffic and site interaction to offer better site experiences and tools in the future.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

California Online Privacy Protection Act Compliance

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at any time by logging into the Support Center and going to the ‘My Account’ page.

Childrens Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), and we do not collect any information from anyone under 13 years of age. Our website, products, and services are all directed to people who are at least 13 years old or older.

General Data Protection Regulation

We are in compliance with the requirements of GDPR (General Data Protection Regulation). When our website collects information from you, we ask for your consent and explain why we need the data, what we will use it for, and how long we will use it. We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access it. You have the right to access, correct, erase, restrict, and object to the data we collect. To exercise your rights to your data, either login to Support Center or Contact Us with your subject access request, and we will fulfill it within 30 days.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent

By using our site, you consent to our privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page. This policy was last modified on May 25, 2018.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information on the Contact Us page.