Returns are one of the most common problems faced by retailers. Returns management software can …
Cloud-native POS platform for seamless omnichannel customer experience.
A single hub for all promotions campaigns.
- Omnichannel ExperienceCreate seamless customer experiences
- Device IndependencePOS agnostic to form factor or operating system
- Self-CheckoutDo more with fewer associates
- Mobile StoreLeverage POS from anywhere
- POS on the GoEnable associates to sell outside of the store
- Unified PromotionsStreamline and simplify promotion workflows.
The most advanced synchronization solution for databases and file systems.
Data configuration and batch automation across different disparate systems and vendors.
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Data Replication
- Multi-tier DistributionReplicate thousands of remote locations
- Cloud Database ReplicationCapture live changes from on-premise to the cloud
- High Availability and Load BalancingEnsure 24/7 access to data and scale efficiently with demand
- Analytics and ReportingCapture the whole picture with real-time reporting
- Multi-masterMaintain consistency of data in a peer to peer setup
- Data WarehouseReplicate live and historical data to a warehouse
- MigrationsConduct live data migration with no downtime
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Data Integration
- Master Data ManagementChanges propagate across the entire system, allowing you to maintain a centralized view of all parts of your core business entities.
- Application IntegrationReduce dependencies, complexity, and risk to build a high-performance, data-driven application.
- Web ServicesIntegrate multiple systems using web services or build a business application using a service-oriented architecture.
- Data WarehouseIntegrate disparate data from multiple systems so you can transform data for better business intelligence and reporting.
- Data MigrationConduct live data migration during critical server replacements, storage upgrades, and data center relocations—with no downtime.
- ImplementationIntegration consultants help design, develop, and deploy an implementation of our products.
- DevelopmentThe product developers can add features, enhance existing functionality or build support for new platforms.
- TrainingEngage our experienced training resources to gain in-house knowledge and expertise on Jumpmind products.
- SupportLeverage product engineers to resolve issues, fix defects and provide updates or patches.
- Proof of ConceptDetermine the feasibility of implementing our products and get answers to your questions quickly.
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Retail Products
Cloud-native POS platform for seamless omnichannel customer experience.
A single hub for all promotions campaigns.
Retail Use Cases
Retail Services
Data Products
The most advanced synchronization solution for databases and file systems.
Data configuration and batch automation across different disparate systems and vendors.
Data Use Cases
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Data Replication
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Data Integration
Data Services
About
Blog Topics
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Retail Retail trends, technology, and enhancing the customer experience
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Data Thoughts on data matters, dialects, performance, and security
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Case Studies How Jumpmind impacts the businesses of our clients
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Videos & Webinars Watch on demand demos, reviews, and tours of our products
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Company News Get the scoop on Jumpmind's growth and impact
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Support Overview
JumpMind Support gives you the resources you need right now—plus options to choose a level of support that accommodates the unique needs of your organization. We offer upgradable levels of support which provide exceptional value driven by our relentless commitment to customer satisfaction.
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Production Support
JumpMind provides support services to address your production issues with a guaranteed fast response time. We resolve issues, fix defects in the software, and provide updates or patches. Production support is not consultative in nature.
- Standard Support – a Standard Support Subscription equips you with support options to keep your application available and on-track. It includes technical support with a 6-hour maximum initial response time during business hours for Priority 1 issues. Incidents are entered via email or a web-based issue tracker.
- Enterprise Support – an Enterprise Support Subscription gives you the level of coverage needed for a business-critical application. It includes technical support with a 2-hour maximum initial response time covered 24/7 for Priority 1 incidents. Non-emergency priorities are covered during business hours with improved response times over Standard Support. Incidents are entered via email, a web-based issue tracker, or emergency telephone number.
Read More About Production Support
Development Support
JumpMind provides support services to help you overcome technical issues during the development stage. We answer implementation questions and troubleshoot issues to ensure the core software operates as designed.
- Standard Support – Standard Support Subscriptions will keep your application development on track with unlimited incidents and faster response time.
- Enterprise Support – Enterprise Support Subscriptions equip you with additional support options for development efforts required by large organizations. Access to source code and commercial licensing gives the most flexibility to application development.
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Quality of Service
No matter which support option you choose, you can count on consistent quality of support.
- Highly Skilled – Our support engineers are comprised of the architects and engineers of the software. Customers are never more than one level away from those who develop the product day-to-day. This means issues are resolved more effectively and our customers are more satisfied.
- Priority Level – Each issue is given a priority level based on your assessment of how business is impacted. A higher priority level escalates the issue and gives it an appropriate response from our team.
- Responsive – Priority levels have a guaranteed maximum response time. We are dedicated to meeting or exceeding our published response times.
- Commitment – We are committed to customer satisfaction and successful deployment of our products. We constantly look for improvements in our process and incorporate feedback from our customers to deliver outstanding results.
Related Posts
End of Life
Development Support
Scope of Coverage