It’s a wrap for the Jumpmind Team at Shoptalk Spring and we could not have …
Cloud-native POS platform for seamless omnichannel customer experience.
A single hub for all promotions campaigns.
- Omnichannel ExperienceCreate seamless customer experiences
- Device IndependencePOS agnostic to form factor or operating system
- Self-CheckoutDo more with fewer associates
- Mobile StoreLeverage POS from anywhere
- POS on the GoEnable associates to sell outside of the store
- Unified PromotionsStreamline and simplify promotion workflows
- CX ConnectAllow customers to engage with POS during checkout
- Composable CommerceCreate the store experience you want
The most advanced synchronization solution for databases and file systems.
Data configuration and batch automation across different disparate systems and vendors.
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Data Replication
- Multi-tier DistributionReplicate thousands of remote locations
- Cloud Database ReplicationCapture live changes from on-premise to the cloud
- High Availability and Load BalancingEnsure 24/7 access to data and scale efficiently with demand
- Analytics and ReportingCapture the whole picture with real-time reporting
- Multi-masterMaintain consistency of data in a peer to peer setup
- Data WarehouseReplicate live and historical data to a warehouse
- MigrationsConduct live data migration with no downtime
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Data Integration
- Master Data ManagementChanges propagate across the entire system, allowing you to maintain a centralized view of all parts of your core business entities.
- Application IntegrationReduce dependencies, complexity, and risk to build a high-performance, data-driven application.
- Web ServicesIntegrate multiple systems using web services or build a business application using a service-oriented architecture.
- Data WarehouseIntegrate disparate data from multiple systems so you can transform data for better business intelligence and reporting.
- Data MigrationConduct live data migration during critical server replacements, storage upgrades, and data center relocations—with no downtime.
- ImplementationIntegration consultants help design, develop, and deploy an implementation of our products.
- DevelopmentThe product developers can add features, enhance existing functionality or build support for new platforms.
- TrainingEngage our experienced training resources to gain in-house knowledge and expertise on Jumpmind products.
- SupportLeverage product engineers to resolve issues, fix defects and provide updates or patches.
- Proof of ConceptDetermine the feasibility of implementing our products and get answers to your questions quickly.
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Retail Products
Cloud-native POS platform for seamless omnichannel customer experience.
A single hub for all promotions campaigns.
Retail Use Cases
Retail Services
Data Products
The most advanced synchronization solution for databases and file systems.
Data configuration and batch automation across different disparate systems and vendors.
Data Use Cases
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Data Replication
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Data Integration
Data Services
About
Blog Topics
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Retail Retail trends, technology, and enhancing the customer experience
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Data Thoughts on data matters, dialects, performance, and security
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Customer Stories How Jumpmind impacts the businesses of our clients
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Videos & Webinars Watch on demand demos, reviews, and tours of our products
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Company News Get the scoop on Jumpmind's growth and impact
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End of Life
JumpMind offers support services for designated software releases across a life cycle of four phases: Production 1, 2, 3, and Extended Support.
Product Life Cycle
Software changes are delivered as individual updates through the JumpMind Support Center. All released software and documentation remain available during the lifecycle of a product version. The following table shows subscription services that are available during each phase of the product life cycle:
| Production 1 | Production 2 | Production 3 | Extended Support | |
| Access to Releases | Yes | Yes | Yes | Yes |
| Technical Support | Unlimited | Unlimited | Limited | Limited |
| Security Updates | Yes | Yes | Yes | Yes |
| Requested Bug Fixes | Yes | Yes | No | No |
| Maintenance Updates | Yes | No | No | No |
Support Services
- Access to Releases – Software releases and documentation can be accessed and downloaded from the JumpMind support center.
- Technical Support – Technical support is provided to answer questions and resolve issues with guarenteed service level agreements.
- Requested Bug Fixes – Customer can request to expedite the fix for a specific bug that has been reported. JumpMind will make a reasonable commercial effort to fix the bug and deliver as a patch release.
- Maintenance Updates – A maintenance release (X.Y.Z) of the software is made regularly to fix defects and add improvements.
Production Phases
- Production 1 – During this initial phase, all support services are available, and the software receives regular maintainence and security updates. Customers can request bug fixes and improvements that are delivered as a patch or scheduled as a maintenance release.
- Production 2 – For phase 2, security updates are released as needed, but regular maintenance updates are discontinued. Customers can request bug fixes only for high priority issues, which may be delivered as a patch or critical maintenance release.
- Production 3 – For phase 3, security updates are released as needed, but all other updates to the software are discontinued. Access to releases and documentation are still available, but customers are encouraged to upgrade to a newer version. Support is limited to existing installations only.
- Extended Support – The Extended Support phase continues support services available from Production 3 for existing installations, although subject to an Extended Support fee. JumpMind may, at its sole discretion, cease providing support services for versions in Extended Support. Once a version has an Extended Support End Date, it is no longer supported.
SymmetricDS Life Cycle Dates
All future dates listed are estimates and subject to change.
| Version | Release Date | Production 1 End Date |
Production 2 End Date |
Production 3 End Date |
Extended Support End Date |
| 3.7 | Jan 7, 2015 | Sep 30, 2016 | Dec 31, 2016 | Jun 30, 2017 | Jan 1, 2022 |
| 3.8 | Aug 16, 2016 | Jan 31, 2018 | May 31, 2018 | Sep 30, 2018 | Ongoing/TBD |
| 3.9 | Jan 15, 2018 | Jan 15, 2019 | Dec 31, 2019 | Jun 30, 2020 | Ongoing/TBD |
| 3.10 | Apr 30, 2019 | Apr 30, 2020 | Mar 31, 2021 | Sep 30, 2021 | Ongoing/TBD |
| 3.11 | Nov 15, 2019 | Nov 30, 2020 | Nov 30, 2021 | Mar 31, 2022 | Ongoing/TBD |
| 3.12 | May 26, 2020 | May 31, 2021 | May 31, 2022 | Sep 30, 2022 | Ongoing/TBD |
| 3.13 | Nov 15, 2021 | Nov 18, 2022 | Nov 17, 2023 | Mar 18, 2024 | Ongoing/TBD |
JumpMind Commerce Life Cycle Dates
All future dates listed are estimates and subject to change.
| Version | Release Date | Production 1 End Date |
Production 2 End Date |
Production 3 End Date |
Extended Support End Date |
| 3.0 | Jan 18, 2022 |
Metl Life Cycle Dates
All future dates listed are estimates and subject to change.
| Version | Release Date | Production 1 End Date |
Production 2 End Date |
Production 3 End Date |
Extended Support End Date |
| 1.5 | Oct 22, 2016 | Oct 31, 2017 | Mar 31, 2017 | Aug 31, 2018 | Dec 31, 2018 |
| 2.0 | Mar 24, 2017 | Mar 31, 2018 | Jul 31, 2018 | Nov 30, 2018 | Mar 31, 2019 |
| 3.0 | Oct 13, 2017 | Oct 31, 2018 | Feb 28, 2019 | Jun 30, 2019 | Oct 31, 2019 |
| 3.1 | Feb 14, 2018 | Jun 30, 2018 | Dec 31, 2018 | Mar 31, 2019 | Mar 31, 2020 |
| 3.2 | Jul 12, 2018 | Dec 31, 2018 | Jun 30, 2019 | Sep 30, 2019 | Sep 30, 2020 |
| 3.4 | Jan 3, 2019 | Jun 30, 2019 | Dec 31, 2019 | Mar 31, 2020 | Mar 31, 2021 |
| 3.5 | Sep 17, 2019 | Mar 31, 2020 | Sep 30, 2020 | Dec 31, 2020 | Dec 31, 2021 |
| 3.6 | May 15, 2020 | Nov 30, 2021 | May 31, 2022 | Sep 30, 2022 | Sep 30, 2023 |
| 3.7 | Dec 14, 2020 | Dec 17, 2021 | Dec 16, 2022 | Apr 14, 2023 | Apr 19, 2024 |
| 3.8 | Feb 2, 2022 | Feb 3, 2023 | Feb 2, 2024 | Jun 7, 2024 | Ongoing/TBD |
Version Naming and Compatibility
Version numbers use three integers in the format of “Major.Minor.Patch”. Major versions are incompatible at the API level and can include any type of change. Minor versions are compatible with older versions at the API level, and they can introduce new functions or remove old ones. Patch versions are maintenance releases for fixing defects that are compatible. JumpMind makes a commercially reasonable effort to maintain compatibility but may make exceptions for high priority issues.
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